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Data protection regulations

The Controller in accordance with the Data Protection Laws, in particular the EU General Data Protection Regulation (GDPR), is:

Karl-May-Museum gGmbH Radebeul
Karl-May-Straße 5
01445 Radebeul

Telephone: +49 (0) 351 8373010
Fax: +49 (0) 351 8373055


Purposes of data processing by us and forwarding of data to third parties

We only process your personal data for the purposes mentioned in this Privacy Policy. Your personal data shall not be transmitted to third parties for purposes other than those stated. We only pass your data on to third parties if:

  • You expressly consent to this
  • Processing is required to manage a contract with you
  • Processing is required to fulfil a legal obligation

Processing is required to assert legitimate interests, and there is no reason to assume that you have an overriding and legitimate interest in non-forwarding of your data.

Erasure or restriction of access to the data

We comply with the principles of data avoidance and data economy. As a result, we only save your personal data for as long as it is required to achieve the purposes mentioned here or mandated by the various archival periods prescribed by legislature. After expiry of the respective purpose or these periods, access to the corresponding data is restricted or the data is deleted routinely and in accordance with the legal regulations.

Collection of general information when you visit our website

When you access our website, we and/or the web space provider collect general information (server log files). None of the information can be used to identify you personally. This information includes:

  • IP address
  • Date and time of the request
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • Access status/HTTP status code
  • Data volume transferred
  • Website from which the request came
  • Browser
  • Operating system and interface
  • Language and version of the browser software.

This information is technically necessary to deliver the content of websites you requested correctly and are essential when using the Internet. It is processed in particular for the following purposes:

  • Ensuring trouble free establishment of a connection to the website
  • Ensuring problem-free use of our website
  • Evaluation of system security and stability and
  • Other administrative purposes.

This data is processed based on our legitimate interest from the above-mentioned data collection purposes and for technical security reasons, e.g. to defend against attacks on our web servers. We do not use your data to identify you personally. The data is anonymised after seven days at the latest by truncating the IP address to a domain level.

We may statistically evaluate anonymous information of this kind to optimise our website and its back-end technology.


Like many other websites, we also use cookies. Cookies are small text files sent by a website server and stored on your computer or device if you allow this in your browser configuration. They provide information on the use of our website (e.g. pages visited, number of visits, visit times, length of stay on individual pages, browser used, operating system used).

Cookies cannot be used to launch programs or transfer viruses to a computer. The information in cookies allows us to make it easier for you to navigate the website and display our website correctly.

We use cookies for the following purposes:

-To make the navigation and access to our website user-friendly, in particular by saving user preferences (such as language settings). These cookies are necessary to provide you with our service.

-For statistical evaluation and analysis of the user behaviour (e.g. (sub-)pages visited, length of stay etc.) of our users (web analysis cookies). The information obtained in this way enables us to optimise and improve our website. We use the Google Analytics web tool for this. For more information on this, see ‘Use of Google Analytics with anonymisation function’ below.

Under no circumstances is the data we collect passed on to third parties, or is a connection to your personal data formed without your consent.

Of course, you can also view our website without any cookies. By default, most Internet browsers are configured to accept cookies. You can generally configure your browser to reject cookies. Please use your Internet browser’s Help functions to learn how you can change these settings. Please note that individual functions of our website may not work if you set your browser not to accept cookies.

SSL encryption

In order to protect the security of your data on transmission, we use the corresponding state-of-the-art SSL or HTTPS encryption method. You can recognise an encrypted connection by the “https://” and the closed lock icon in your browser’s address bar.

Contact forms/Booking forms/Subscriptions

General contacts

If you contact us by e-mail or our contact form with questions of any kind, you give us your voluntary consent for contact purposes. To this end, you must provide a valid e-mail address, your surname/first name and telephone number. This information is used to attribute the request and subsequently to answer it. Any other information given is provided on a voluntary basis. The information you provide is used to process the request and for any follow-up questions. After conclusion of your inquiry, your personal data is deleted automatically.

Booking group tours and educational services

You can book group tours or educational services online on our website by entering your contact data and sending an inquiry for the service you want to book and your chosen date. Your personal data shall be stored and processed in accordance with the German data protection regulations, in particular the General Data Protection Regulation (GDPR) and the German Data Protection Act (BDSG). The company data protection regulations also apply for internal employees. Of course, your online booking details are treated with strict confidentiality and only collected, processed and used to manage your booking. The employees in the Education department receive your booking data and use it to organise the requested service and/or for subsequent invoicing.

Booking subscriptions

In the Publications section of our website, you can subscribe to the museum magazine “Der Beobachter an der Elbe (The Observer by the Elbe)” and the historical critical edition by entering your contact details and sending the corresponding subscription form. Your personal data shall be stored and processed in accordance with the German data protection regulations, in particular the General Data Protection Regulation (GDPR) and the German Data Protection Act (BDSG). The company data protection regulations also apply for internal employees. Of course, your online order details are treated with strict confidentiality and only collected, processed and used to manage your subscription. The employees in the Accounting and Dispatch departments receive your booking data and use it to send the subscribed publication and/or for subsequent invoicing.

Integration of third-party services and content

On its website, the Karl May Museum Radebeul uses third-party contents or services, such as incorporating fonts or dynamic web elements (hereinafter jointly referred to as ‘contents’) based on its legitimate interest (i.e. interest in analysing, optimising and operating its website efficiently).

Accessing such content automatically establishes a connection to the operator of the library. It is theoretically possible that – but currently unclear whether and for which purposes – operators of corresponding libraries collect data. The Karl May Museum Radebeul strives only to use such contents whose respective provider exclusively uses the IP address to deliver the contents.

The following list offers an overview of third party providers and, where applicable, links to their privacy policies, which can contain further information on data processing and opt-outs. Alternatively, you can prevent access to third-party provider content by using a JavaScript blocker or deactivating JavaScript in your browser. This can however result in restrictions in some functions on our website.

In order to make the website user-friendly and graphically appealing in all browsers, the Karl May Museum Radebeul uses contents by the following providers on this website:

Using Google Analytics with anonymisation functions

Our site uses Google Analytics, a web analytics service by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter ‘Google’. Google Analytics uses cookies, text files which are saved on your computer and enable us to analyse your use of the website.
Terms of use:,
Privacy overview:, and privacy policy:

The information generated by these cookies, for example the time, location and frequency of your visits to the website, including your IP address, are sent to Google in the USA and saved there.
On our website, we use Google Analytics with the ‘_gat._anonymizeIp’ add-on. As a result, Google abbreviates your IP address within the Member States of the European Union or other contracting states of the agreement on the European Economic Area and thus anonymises it.
Google uses this information to evaluate your use of the website, compile reports on website activities for us and provide other services related to website use and Internet use. Google may also send this information to third parties if this is legally required or if third parties process this data for Google.
According to Google, under no circumstances does it combine your IP address with other Google data. You can prevent cookies being installed by setting your browser software accordingly; however, we wish to point out that if this is the case, you may not be able to use all functions on our website in full.

Google also offers a deactivation add-on for the most common browsers, giving you more control of the data Google collects on the websites you access. The add-on informs Google Analytics’ JavaScript (ga.js) that no information on the visit to the website is to be sent to Google Analytics. However, the Google Analytics deactivation add-on for browsers does not prevent information being sent to us or any other web analytics services we use. For more information on installing the browser add-on visit the following link:

Use of the Google Tag Manager

We use the Google Tag Manager by Google Inc., which allows us to integrate and manage website tags or mark-ups on our website interface (for example, this allows us to integrate the Google Analytics service described above). Website tags themselves are small code elements, which for example allow us to measure the traffic on our website and user behaviour. The Tag Manager itself (which implements the tags) is a cookie-less domain and does not process user data.

Use of Google Maps

Our site uses the ‘Google Maps’ component from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter ‘Google’.

Every single time the ‘Google Maps’ component is accessed, Google stores a cookie to process user settings and data when displaying the page on which the ‘Google Maps’ component is integrated. This cookie is generally not deleted when the browser is closed; instead it expires after a certain time unless you delete it manually beforehand.

If you do not consent to processing of your data, you can deactivate the ‘Google Maps’ service and prevent data being sent to Google. To do so, you must deactivate the JavaScript function in your browser. However, we wish to point out that you cannot then use ‘Google Maps’, or can only use it to a limited extent.

‘Google Maps’ and the information obtained via ‘Google Maps’ is used in accordance with Google’s terms of use
and the additional terms and conditions for ‘Google Maps’

Presentation of YouTube content

We use YouTube on our website. YouTube is a video portal provided by YouTube LLC., 901 Cherry Ave., 94066 San Bruno, CA, USA, hereinafter referred to only as ‘YouTube’. YouTube is a subsidiary of Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to only as ‘Google’.

Through EU-US Privacy Shield certification,
Google and therefore also its subsidiary YouTube guarantee that the EU’s data protection regulations are adhered to, even when processing data in the USA.

We use YouTube with the ‘Enhanced Data Protection Mode’ function to enable us to show you videos. The legal basis is Art. 6 Par. 1 f) of GDPR. Our legitimate interest is to improve the quality of our website. According to YouTube, the ‘Enhanced Data Protection Mode’ means that the data described in greater detail below is only sent to the YouTube server when you actually start a video.

Without this ‘Enhanced Data Protection’, a connection is made to the YouTube server in the USA, as soon as you access one of our websites on which a YouTube video is embedded.

This connection is required to be able to show the respective video on our website in your Internet browser. As part of this, YouTube records and processes at least your IP address, the date and time and the website you visited. A connection is also established to the Google ‘DoubleClick’ advertising network.

If you are also logged in to YouTube, YouTube will attribute the connection information to your YouTube account. If you want to prevent that, you either have to log out of YouTube before visiting our website, or make the corresponding settings in your YouTube user account.

For functionality purposes, and to analyse user behaviour, YouTube permanently stores cookies on your device via your Internet browser. If you do not consent to this processing, you can configure your Internet browser to prevent cookies being saved. You can find more information on this above under ‘Cookies’.

Google provides further information on collection and use of data and your rights and protection options in its privacy policy, which can be accessed at

Our Facebook page

We use websites in social networks and platforms to communicate with customers, interested parties and users active there, and inform them on our services there. To do so, we use the technical platform and services of Facebook ( and Facebook is an Internet service provided by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. In the EU, this service is operated by Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. Both are hereinafter referred to only as ‘Facebook’.

Through EU-US Privacy Shield certification,
Facebook guarantees that the EU’s data protection regulations are adhered to, even when processing data in the USA.

Please note that you use this Facebook page and its functions under your own responsibility. This applies in particular for use of the interactive functions (e.g. commenting, sharing, evaluation). Alternatively, you can also access the information offered on this page on our website

When visiting our Facebook page, Facebook records your IP address as well as other information present on your PC in the form of cookies. This information is used to provide us as operators of the Facebook pages with statistical information on use of the Facebook page. Facebook provides further information on this at the following link:

Facebook Ltd. processes the data collected on you in this context, which may be sent to countries outside the European Union. The information Facebook receives, and how this information is used, is described by Facebook in a general form in its data use guidelines. You can also find information on ways to contact Facebook and on advertising configuration options. You can find Facebook’s full data policy here:

Facebook does not finally and clearly state how it uses the data gathered when you visit Facebook pages for its own purposes, the extent to which activities on the Facebook page are attributed to individual users, how long Facebook saves this data and whether data from Facebook page visits is forwarded to third parties.

When accessing a Facebook page, the IP address assigned to your device is sent to Facebook. According to Facebook, this IP address is anonymised (for ‘German’ IP addresses) and deleted after 90 days. Facebook also saves information on its users’ devices (e.g. as part of the ‘Log-in notification’ function); this may enable Facebook to attribute IP addresses to individual users.

If you are currently logged in to Facebook as a user, your device contains a cookie with your Facebook ID. That enables Facebook to track your visit to this page and how you used it. The same also applies for all other Facebook pages. Facebook buttons incorporated in websites enable Facebook to record your visits to these websites and attribute them to your Facebook profile. Targeted content or advertisements may be shown to you based on this data.

If you want to avoid this, you should log out of Facebook and deactivate the ‘Stay logged in’ function, delete the cookies on your device and close and re-start your browser. This deletes the Facebook information that allows you to be identified directly. As a result, you can use our Facebook page without revealing your Facebook ID. If you access interactive functions on the page (Like, Comment, Share, News etc.), a Facebook log-in screen is displayed. Once you log in, Facebook can identify you as a specific user again.

See the Facebook privacy policy pages for information on how to manage or delete available information:

As a provider, we do not collect and process any other data from your use of our Facebook page.

Your rights as a data subject

You can exercise the following rights at any time via the contact details provided:

  • Information on the data we have saved on you and how it is processed
  • Correction of inaccurate personal data
  • Erasure of your data stored on our server
  • Restriction of data processing, should legal obligations prevent us erasing your data yet
  • Objection to our processing your data and
  • Data portability, if you have consented to data processing, or have concluded a contract with us.

If you have given us consent, you can withdraw it at any time with future effect.

You can contact the supervisory authority responsible for you with a complaint at any time. Your responsible supervisory authority depends on the Federal State in which you live and/or work, or of the purported infringement. A list of supervisory authorities (for the non-public sector) with addresses can be found at:

Additional note on your right to object

We would also like to point out that where your personal data is processed on the basis of the legitimate interest as part of weighing up of interests in accordance with Art. 6 Par.1 (1f) of GDPR and/or your personal data is processed for direct advertising purposes, you can object to processing of your personal data at any time.

Amendments to our data protection regulations

We reserve the right to amend this privacy policy to ensure that it complies with the latest legal requirements at all times, or to implement changes to our services in the privacy policy, e.g. when we introduce new services. The new privacy policy will then apply for your next visit.

Source: activeMind AG

Karl May Museum

Karl-May-Str. 5
01445 Radebeul

Our admission prices

Adults: € 10 / Reduced admission: € 8
Children: € 5 / Family ticket: € 22

buy tickets

Our opening hours

Open Tuesday to Sunday: 10 am – 6 pm

closed on Mondays (except public holidays)

Seals of quality